Last Updated: September 2026

At Monu Book Stall, we carefully pack and ship every order to ensure that your books reach you in good condition. If you receive a damaged, defective, or incorrect book, we are happy to assist you with a return or replacement, subject to the conditions below.

1. Eligibility for Returns

A return or replacement may be requested if:

  • You received a damaged book.
  • You received a wrong book or incorrect item.
  • The book has a printing or manufacturing defect.
  • The product received is significantly different from what was ordered.

Books that have been used, written in, highlighted, torn, or otherwise damaged after delivery may not be eligible for return.

2. Return Request Period

Please contact Monu Book Stall within 48 hours of receiving your order if you receive a damaged, defective, or incorrect book.

To help us process your request quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the book and packaging
  • Any other information requested by our support team

Requests submitted after the specified period may not be accepted.

3. Damaged Books

If your book arrives damaged, please take clear photographs of:

  • The damaged portion of the book
  • The complete book
  • The packaging received

Do not throw away the original packaging until your return or replacement request has been reviewed.

After verification, we may offer a replacement, exchange, or refund, depending on product availability and the nature of the issue.

4. Wrong Product Received

If you receive a different book from the one you ordered, contact us within the return request period.

After verification, we will arrange for the incorrect item to be returned and, where possible, send the correct book.

5. Non-Returnable Items

Returns may not be accepted for:

  • Books damaged after delivery due to improper handling
  • Books with writing, markings, highlighting, or other signs of use
  • Books with missing pages caused after delivery
  • Products returned without their original packaging where it is required
  • Items returned after the applicable return period
  • Products purchased under special clearance or non-returnable offers, where clearly mentioned on the product page

6. Refund Policy

If your refund request is approved, the refund will generally be processed after the returned product has been received and inspected.

The refund amount may be credited to the original payment method, subject to the payment provider’s processing timelines.

For Cash on Delivery orders, we may request appropriate bank/payment details to process an eligible refund.

7. Replacement

If a replacement is approved and the same book is available, we may send a replacement at no additional product cost.

If the book is unavailable, we may provide an alternative resolution, such as a refund, depending on the circumstances.

8. Return Shipping Charges

If the return is due to an error on our part, such as receiving a wrong or damaged product, Monu Book Stall may bear the applicable return shipping cost.

For other return requests, return shipping may be the customer’s responsibility, where applicable.

9. Cancellation Policy

Orders can be cancelled only if they have not yet been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to receive the order and follow the applicable return process.

10. Refund Processing Time

Once a refund has been approved, the amount may take several business days to appear in your account, depending on your bank, payment gateway, or financial institution.

The actual processing time may vary depending on the payment method used.

11. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos of the Issue:
Contact Number:

You can contact us through our Contact Us page or using the customer support details provided on our website.

12. Policy Changes

Monu Book Stall reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be published on this page with an updated “Last Updated” date.

13. Contact Us

Monu Book Stall
Email: Manishpathak9711@gmail.com
Phone: +91 97116 56342
Address: HUDA Market, Sector 14, Near Om Sweets, Gurugram

We are committed to making your shopping experience simple, reliable, and hassle-free.